FAQ
Frequently Asked Questions
Everything about ChatLMS, the private LLM for your business built on your own content. Knowledge bases, grounded answers, security, and pricing.
About ChatLMS
What is ChatLMS?
ChatLMS is an AI training platform that turns your company's videos, audio recordings, PDFs, and documents into step-by-step guides and a private AI assistant that answers questions from your own content. One platform serves two audiences: an internal training LMS for your team and an embeddable AI chatbot for your customers.
What is a private LLM for business?
A private LLM is an AI assistant that works only from your company's own content instead of the open internet. ChatLMS builds one from the files you upload (video, audio, PDFs, and documents), keeps it isolated to your organization, and never uses your data to train external models.
How is ChatLMS different from ChatGPT or a generic chatbot?
ChatLMS answers only from the content you give it and cites its sources on every answer. It will not make things up or pull from the open internet, and your content is never used to train external AI models. Each organization's data is isolated from every other.
What is a knowledge base in ChatLMS?
A knowledge base is a separate content scope with its own AI assistant. You can run an internal (employee) knowledge base for staff training and a customer-facing knowledge base for a public support widget. Both share the same AI engine but never share data.
Content & AI Authoring
What content can I upload to ChatLMS?
Videos, audio recordings, PDFs, written articles, and custom pages you build in the editor. Audio and video are transcribed automatically, and everything is indexed into one searchable AI assistant.
Can I train the AI on videos and audio?
Yes. Video and audio are first-class content types. ChatLMS transcribes recordings, extracts step-by-step instructions, and indexes them alongside your PDFs and written docs so the assistant can answer from any of them.
How does video transcription work?
ChatLMS automatically transcribes uploaded videos and extracts step-by-step instructions. Video processing is billed once per video at $0.15 per minute.
Can the AI write training content for me?
Yes. AI authoring can draft module bodies, glossary entries, and assessment questions grounded in your existing content. You are billed only when you publish, not while you iterate on drafts.
Do I need to know HTML to build pages?
No. A drag-and-drop page builder lets you create module bodies, course overviews, and standalone pages with headings, rich text, images, video, accordions, and buttons.
AI Accuracy & Grounding
Does ChatLMS hallucinate or make up answers?
No. The assistant answers only from your content and declines when the answer is not there, and every reply links to its source so users can verify it.
Is my content used to train external AI models?
No. Your content powers answers for your organization only. ChatLMS uses Anthropic and OpenAI under API terms that do not train their models on your data.
How soon is new content answerable?
Immediately. New uploads are indexed and queryable right away. There are no retraining batches to wait for.
For Internal Teams
Can I embed the assistant in my CRM?
Yes. The internal assistant embeds anywhere a web page loads (Salesforce, a Microsoft Teams tab, your intranet, or any internal tool) with a one-line script tag, so your team gets answers without leaving their workflow.
Does ChatLMS include a full learning management system?
Yes. The internal side includes courses, learning paths, assessments, assignments, and auto-assignment by role or profile.
Can managers track training and find knowledge gaps?
Yes. Managers get completion and training-time reports, assignment-compliance dashboards, and knowledge-gap analysis from unanswered questions and low assessment scores, with scheduled email delivery.
For Customer-Facing Chat
Can I add an AI chatbot to my website?
Yes. Paste a one-line script tag and a branded AI chat widget appears on your site or help center, answering from your content only.
Can the chat widget capture leads?
Yes. You can require an email before the first question; captured leads appear in your dashboard with the visitor's original question attached.
Can I control where the widget runs and limit abuse?
Yes. Lock the widget to specific allowed domains, set per-session and daily query limits, and rely on built-in off-topic and jailbreak protection.
Security & Privacy
How is my data isolated and kept private?
Every organization's and knowledge base's content is isolated through application-layer filters and Postgres row-level security, so data never crosses tenant boundaries.
Is my data encrypted?
Yes. Traffic is encrypted in transit with TLS and sensitive data is encrypted at rest; file assets sit behind private storage with short-lived signed URLs.
Do you support SSO, two-factor authentication, and audit logs?
Two-factor authentication (TOTP) and a per-organization audit log are built in. SSO/SAML is available on enterprise plans.
Is ChatLMS SOC 2 compliant?
ChatLMS is pursuing SOC 2 and aligns its controls to the Trust Services Criteria. Security documentation is available to prospective enterprise customers under NDA.
Pricing & Getting Started
How much does ChatLMS cost?
Your first knowledge base is $149/month and each additional knowledge base is $99/month, plus metered usage. The first 1,000 minutes of hosted video are free every month.
Do you charge per user?
No. The platform fee covers unlimited internal users and unlimited end-customers. There are no per-seat charges.
Can I run more than one knowledge base?
Yes. Many organizations run one internal training base plus one or more customer-facing widgets, each with its own branding, domains, and analytics.
Is there a free trial?
Yes. Every new account starts with a 14-day free trial. A credit card is required at signup, but nothing is charged until the trial ends: the first charge is $149 per month at day 14 unless you cancel before then. Trial accounts run with reduced usage limits that lift automatically when the subscription starts. After that it is month-to-month with no minimum term.
Can I cancel anytime?
Yes. Subscriptions are monthly and you can cancel anytime, including during the free trial, in which case you are never charged.
Do you offer enterprise plans and SSO?
Yes. Enterprise plans with SSO, custom contracts, and a security review are available. Contact sales.
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